Customer Support
We’re here to help.
Frequently Asked Questions
If you are submitting a ride request within 24 hours of your desired pick-up time, we may not be able to accommodate your request.
Please email us at support@joescarservice.com after you complete your booking for any questions/concerns.
For Airport pickups please choose the closet timeslot to your arrival time and we will plan accordingly.
There will be a 100% cancellation fee if you cancel your ride request within 48 hours. This is not applicable if the airline has modified or canceled your flight.
Can’t find the answers you’re looking for? Feel free to give us a call, email us directly at support@joescarservice.com or fill out our support form and someone from our team will contact you as soon as possible to assist you.
Phone Support
- (877) 303-5637
- (855) 602-5637 (Arizona)
Contact Customer Support
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Install our Mobile App
View your itinerary on the go and track the exact location of your car in real-time with detailed information about your driver.
Scan the QR code on your mobile device.
Install our Mobile App
View your ride itinerary on the go and track your driver in real-time.
